Where do I meet with my clinician for our sessions?
Sessions take place on a secure, HIPAA-compliant video platform called Doxy. The link to your clinician’s Doxy room is available in their email signature. You can also go directly to the Truman Group Doxy homepage here, and locate your clinician’s name on the dropdown menu.
How can I schedule a session with my clinician?
Questions regarding scheduling or cancelling appointments should go directly to your clinician.
When will I be charged for my session?
The credit card on file for your account will be charged automatically on the night of each session.
When do monthly statements go out?
Monthly superbills, which you may use to submit to insurance for reimbursement, go out on the 3rd of each month. These statements will be emailed directly to the address on file for your account, and will include all sessions from the previous month. For minor accounts or accounts with more than one client (such as family or couples’ accounts), the statement will be emailed to the individual designated as the billing party.
How can I access previous billing documents?
All previous billing documents can be accessed on the client portal here.
How do I access the client portal?
To access the client portal, click this link and enter the email address we have on file for your account. Simple Practice will send a temporary link to that email, available for 24 hours, that will connect you directly with your account.
Where should I direct questions about my bill?
Current clients with questions regarding their bills should contact our Practice Manager team at firstname.lastname@example.org. The Practice Manager team can assist with issues such as:
- Changing your credit card on file
- Making adjustments to or resending your monthly statements
- Adding missing information to monthly superbills (such as diagnosis code, NPI number, etc.)
- Questions related to insurance coverage
How do I change my credit card on file?
If you need to update your credit card, please send an email to the Practice Manager team (email@example.com). A member of the team will send you a secure form via Simple Practice that will allow you to update or add a new card.
Can I email you my credit card information/insurance card?
For your security, please only provide this information via Simple Practice. The client portal allows you to upload documents, insurance cards and payment information securely. These documents will automatically be added to your client chart.
Why was I charged for an appointment I missed?
Per our cancellation policy, we charge a cancellation fee for sessions that are missed without 24 hours’ notice. As fees for missed sessions are not reimbursable by insurance, they do not appear on monthly superbills. If you have any questions about a no show or late cancellation fee, please discuss with your clinician.